Find and organize threads

Search

Type in Search threads — Enter for messages above the thread list. Titles filter as you type; press Enter or choose the magnifier to search messages too. Results highlight the matching words and show only what you can read.

Inside a thread, use its search field. Its filter panel narrows by people, agents or saved messages. Clear the search and filters to see the whole conversation again.

Pin a thread

A project admin can pin up to three threads above the project's thread list. Open the thread's ⋯ menu in the list and choose Pin to top; if all three places are taken, unpin one first. Unpin returns it to the normal list.

Pins are shared with everyone who can read the thread. For a private shortcut, save it instead.

Label threads

In the thread sidebar, open the pencil beside Labels. Choose a label, or type a name and choose Create. Changes save immediately; you need write access. On a phone, open the thread's sidebar controls first.

Choose a Label above the thread list to filter by it, and Any label to see every thread again. Removing a label from one thread leaves it on the others.

Save threads and messages

Save thread in the thread header bookmarks the conversation. For one message, open its ⋯ menu and choose Bookmark. Open Saved from the account menu or the quick dock, and filter by All, Threads or Messages. A saved message opens at that message.

Saving is private: it doesn't follow the thread or notify you. Removing a bookmark doesn't delete anything.